In the following, the Cooperativa Agricolă ”Dealurile Halmeului”, are called Suppliers and the company or any legal or natural person involved in contractual relations with Suppliers is called Customer.
Any contract based on the supply of bee products covered by this site will be subject to these conditions. All orders placed by Customers are subject to these conditions. In the absence of a sale-purchase contract concluded separately between the parties, the written order launched by the Customer together with these conditions, may take the place of the contract.
The prices of the products on this site are expressed in Lei, including VAT.
DELIVERY AND PAYMENT
Payment is made upon delivery of the order.
Delivery: The minimum order is 6 bottles and the delivery will be made by fast courier or post, the costs related to the transport being borne by the customer.
Upon delivery, you will receive the receipt from the courier, and you will find the invoice with the purchased products in the package. For orders from abroad, please contact us by phone or by e-mail: firstname.lastname@example.org to jointly decide the method of payment and delivery.
Changes to orders or refusal to receive products already ordered, supplied or for which delivery formalities have already been performed, will not be accepted.
GENERAL CONDITIONS FOR RETURN
The buyer has the right to return a product, within 14 calendar days, without invoking any reason and without incurring costs other than the initial delivery.
Thus, according to GEO no. 34/2014, the period of returning a Good or giving up a Service expires within 14 days from the day when the buyer enters into physical possession of the products.
The value of the returned products will be made within a maximum of 14 days from the receipt of the products and their inspection in order to be in the initial state. The payment method is by bank transfer to the client's account.
Returned products must be in the same condition in which they were received, sealed. The return of products is not accepted if they have been used, unsealed or tested, for reasons of customer health protection and hygiene reasons.
The return is made in the original packaging, with the original labels intact, and all the documents with which the product was delivered.
In case of damaged products, the Customer must inform the Supplier in writing within 48 hours of receipt of the products, on the intention to return them and the reasons underlying this intention.
Products returned without the prior written notice of the Supplier will not be accepted and will have to be paid in full by the Customer.
In the case of returns, the Consumer bears only the direct costs related to the delivery of the products and the Supplier bears the costs of returning them.
DAMAGES DUE TO TRANSPORT
The loss or damage of the products during transport must be communicated to the Supplier within one day from the date of delivery, as a partial or complete non-receipt of the products. In the absence of any notification, the products will be considered as delivered and received in good condition.
The Supplier is not liable to the Customer for non-delivery or late delivery of the products, in cases beyond the Supplier's control, such as, but not limited to, crisis, strikes, disturbances or catastrophes, fires, robberies, war and embargoes.
The commercial relations based on the supply of the products that are the object of this site will be subject to the Romanian law and any consecutive disputes will be solved by the competent courts on the Romanian territory.